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People like attention. From being asked about their likes and dislikes, favorite movies and meals, to best vacation memory—they want to feel heard! And smart businesses are willing to give that to their customers.

E-commerce needs to be more than a user-friendly website. The online portal is quite literally the face of your business; the more interactive, the better. Which is why AR applications and product configurations can retain online users better than anything.

Here are a few tips.

Convenient Shopping Experience

If you’ve noticed, salespeople or customer assistants in stores are prompt to answer your questions, attend to your needs and ask if you need more. 81 percent of customers want to help themselves.

From checking out a new product to exploring the new arrivals section, they want to do it without a salesperson hovering over them. 3D product configuration can help online users visualize their purchases in augmented reality and make their decisions with greater certainty.

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Smooth Payment Processes

Having a self-service portal where customers can log-in and find answers to their questions can make communication seamless. An AR application not only helps make payment processing easy but also manages customer queries more efficiently.

When it comes to making online purchases, customers truly value those websites that offer a short and clear route to the payments page. Unnecessary complications on the website can lose potential customers.

This also saves businesses the extra effort of chasing payments, sending unpleasant reminders and losing customers in the process. E-commerce businesses can cut down costs and the time wasted in handling payment procedures physically.

Address Concerns Immediately

It’s one thing to uphold a positive image of your business and quite another to downright neglect unhappy customers. There’s only 1 in 27 customers that complain about a service or product.

They might jeopardize the carefully-built reputation of your business but you can’t afford to lose loyal customers over minor issues. It’s important that you hear them out and address their concerns.

It’s possible that you might be able to allay their issues with your service and offer compensation for it. Not only does this help retain the strength of customers you have but also portrays your business in a positive light. The customer service of any business is a founding pillar that can make or break your future in the blink of an eye. Give it the attention it deserves.

You can enhance your customer support portal by incorporating new-age AR technology in it, so customers really feel like they’re being heard! We’re offering professional AR app development for AR commerce platforms. Contact us for more details!

 

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